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CITIZENS CHARTER

Functional Statement:

  • Care of the sick and injured through treatment and referrals
  • Promotion of health and improvement of health care delivery system through outreach programs, continuous human resource development and networking with other agencies, private sectors, government organizations (Gos) and non-government organizations (NGOs)

Objectives:

  • To provide quality health care to all patients/clients
  • To provide opportunities/resources for human resource development
  • To be involved in community services/outreach programs

Activities:

  • Quality health care to all clients by empowered personnel through supportive -Department of Health and local government and through strengthened networking with Non-government organizations and other agencies for a healthy citizenry.
  • Twenty-four hour quality health services to all clients and a center of wellness hospital with all medicines, medical supplies &equipments commensurate to a primary hospital always available.

Mission:

  • To render quality health care to all client by empowered health personnel through supportive DOH and local government and through strengthened networking with NGO's and other agencies for a healthy citizenry.

Vision:

  • A twenty-four-hour quality health services to all clients and a center of wellness hospital with all medicines, medical supplies and equipment commensurate to a primary hospital always available.

Brief History

The municipality of Itogon is the largest municipality of Benguet by land area. It has nine barangays, two of which are adjacent with each other and are considered the most economically depressed barangays in the municipality. These are barangay Dalupirip and Tinongdan. Except for little intermarriage, almost all residents are Ibaloys. They are generally poor especially now that mine tailings are collected in dams so gold panning which was the main source of their income previously is not done now a days. Both barangays have mountainous terrain. Tinongdan is located thirteen (13) kilometers southeast of PoblacionItogon and is 25 kilometers from Baguio City. Most sitios are located alongside of the big Agno River, south of Binga Dam. Some sitios are located at the top of the mountains specifically at the Benguet-Nueva Vizcaya provincial boundary, the Itogon-Bokod municipality boundary, and the Benguet-Pangasinan provincial boundary. Both barangays are traversed by a narrow and rough national road, the Bua-Itogon-Dalupirip road which is programmed to be linked to San Nicolas, Pangasinan. Transportation is very difficult that in times of emergency, patients cannot be brought immediately to the nearest hospital which is in Baguio City. This happens especially during rainy days because of landslides covering or cutting the roads. According to the RHU's, the most common causes of deaths were due to diarrheas, prenatal deaths and major wounds.

Considering all the facts and circumstances, a joint resolution of the barangay councils of barangay Tinongdan and Dalupirip was forwarded to the Municipality of Itogon, requesting for an emergency hospital on December 29, 1989. The resolution was favorably endorsed by the Sangguniang Bayan of Itogon under Mayor AlejoPacalso to the Ministry of Health in Metro Manila through the Honorable Assemblyman Andres A. Cosalan, IBP, Region I. The hospital is to be named "Bongbong Hospital" and is to be located in sitioBagueng in Barangay Tinongdan.

Assemblyman Cosalan introduced Parliamentary Bill no. 2282 which is, "An act establishing an emergency hospital in the sitio of Bagueng, Barangay Tinongdan, of the Municipality of Itogon, Province of Benguet, and authorizing the appropriation of funds therefore", in 1983. He proposed the name, "Mariano Fianza Emergency Hospital" after the late Mariano Fianza, a former Municipal President, who contributed to the economic, social and political growth of the municipality of Itogon. The hospital was to be under the direct supervision of the Director of the Medical Services, Ministry of Health.

With constant follow-up by our local officials, Republic Act no. 6875 was approved on March 8, 1990. This is "An act establishing a ten –bed capacity hospital in Tinongdan, Itogon, Benguet, to b known as Tinongdan Municipal Hospital and appropriating funds therefore."

The construction of the hospital started on May, 1992 and was completed on March, 1993. It was inaugurated and started to operate on July 1, 1994 and officially named ITOGON MUNICIPAL HOSPITAL.

GENERAL POLICIES

Hospital Visits

The hospital management aims to provide an atmosphere and environment that is conducive for rest which is essential in the early recovery of patients. This can only be achieved with the full cooperation of everyone. The following are set rules and regulations to remind you of what is best to help our patients.

1. Visiting hours – 9:00 AM – 12:00 PM and 3:00 – 6:00 PM.

2. Smoking is prohibited in the wards and anywhere in the hospital compound.

3. Help keep your hospital clean. Littering within hospital compound is strictly prohibited. Please use the trash containers properly, biodegradable trash for biodegradable trash containers and non-biodegradable for non-biodegradable trash containers.

4. Speak in modulated tone. Minimize loud noise as it annoys other patients. Loitering around the hospital is prohibited.

5. A patient is allowed only one watcher at a time. However, serious patients may have more than one watcher. Watchers of the opposite sexes are discouraged.

6. Please limit your visitors to 2-3 visitors at a given time. Too many visitors will disturb other patients.

7. Watchers are not permitted to sleep or sit on empty beds.

8. Guardians of children 12 years old and below are advised not to bring their children inside the wards to prevent contamination.

9. A suggestion box is found at the OPD lobby, anybody could drop his/her suggestion(s) inside the box anytime.

10. Watchers should inquire from the doctor, dietician or nurses what food is allowed for their patients before giving anything coming outside the dietary service.

11. Discharged patients are required to ask permission from the nurse on duty before going home. They should also ask for their discharge instructions.

12. Drunken persons are not allowed to visit in the wards.

Hospital Policies on Services

1. This hospital will provide 24-hour service to the citizenry and affect the triad role of preventive curative and rehabilitative services in order to promote optimum health of the population.

2. Government hospitals are established primarily for the poor so the patients do not pay for their accommodation and doctor's fee. They have to pay only for their medicines, laboratory examinations and some medical supplies.

3. No person shall be refused of admission and/or treatment for reason of creed, color, financial or social status.

4. The hospital is service-oriented, money play only a minor role.

5. Prompt, courteous and personalized services are expected from each personnel so that patients will receive understanding, compassionate and tender loving care.

6. Emergencies shall receive prompt and immediate attention.

7. A disaster team is organized and maintained, prepared and ready to respond to any call for assistance.

8. The hospital will maintain a continuing program of upgrading and updating its services through development of skills and manpower and acquisition of more equipment and supplies.

9. Networking with other health agencies, NGO's shall be strengthened for better health care.

10.The hospital shall extend its activities beyond its four walls and involve community participation in its programs. Hospital as Center of a Wellness Program shall be maintained.

Hospital Policies on Employees
1. The Provincial Government of Benguet has its rules governing recruitment and promotion which is administered in accordance with the provisions of Civil Service law and rules, regulations and standards.New employees are screened by the Provincial Screening and Selection Board based on the following criteria:

a. Academic Preparation

b. Civil Service Eligibility

c. Training and Experience

d. Physical Characteristics and Personality Traits

Promotion of employees is through the recommendation of the board based on:

a. Performance

b. Education and Training

c. Experiences and Outstanding Accomplishments

d. Physical Characteristics and Personality Traits

e. Potential

2. An employee must observe his/her regular hours of duties.

3. Employees working on shifts are required to remain in their post until their reliever in the next shift arrives and proper endorsement has been made.

4. Employees must discharge their duties faithfully and diligently. All employees have a role to make patient's stay in the hospital pleasant and comfortable. Courtesy, politeness, tolerance, understanding, cheerfulness and above all compassion must be exercised in dealing with patients.

5. Emergency cases are given prompt and immediate attention over those which are not emergency in nature and elective cases.

6. They must observe strict discipline and must submit themselves to the direction and supervision of their supervisors. Likewise, they exercise effective guidance and supervision over their subordinates if there are people under them.

7. Performance is evaluated every six months through Performance Evaluation System. Those with "Fair" final ratings are given warning while those with "poor" ratings are drooped from the service.

8. Staff development and continuing education programs are devised and are given from time to time to develop their skills and improve their performance.

9. Employees are given extra activities to neutralize monotony and boredom of their work to boast morale, promote harmony and development program, socialization and others.

10.Staff meetings and seminars are conducted periodically and participants are encouraged to participate actively. Suggestions are likewise, encouraged.

11.Employees' relationship to their co-workers, visitors as well as the public should be nothing but cordial.

12.Personnel must not demand donation(s) in cash or in kind. All money accepted must be covered by official receipts.

13.Personnel must not divulge any information about patients. All records or information concerning the hospital and the patients should be held in strict professional confidence. No record should be shown or reproduced unless authorized by the Attending Physician or the Chief of the Hospital.

14.Complaints against employees are brought to an investigation body and the side of the employee is always heard.

15.Awards and incentives are given to deserving employees to motivate them attain high level of efficiency.

16.All personnel should help in health education of patients, watchers, visitors and participate in making the hospital a Center of Wellness.

Map Location:

(Source: Google Map)

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